Suenz Corner

Lazing on the bed now still feeling so full from the dinner at Tony Roma’s at The Gardens. Wanna wish a very Happy, Fulfilling, Healthy and Wealthy year ahead.

Everything is really good on my side, I just got an internal offer to be a SQU in HP SEA. I’m excited moving forward to this role as it is a progression career wise. It will be like a mentor role with quality assurance job scope. This includes training, coaching and giving advises to agents, call monitorings, reporting and analysis and handling call escalation. It’s definitely a difference to what I am currently doing, picking up calls and troubleshooting on problems. Another difference would be that I’m moving away from Microsoft account into HP SEA. Though there’s slight dispute on the battle of the lead trying to have me stay in Microsoft Tier 2 or moving on to this new account, I believe I have made the right choice. I’m glad I did choose this decision and I’m definitely looking forward working with some of the best people in Datacom.

 Till then, have a great rat year ahead!

 SuenZ

Might be a bit late to Welcome 2008, but nevertheless better to be late then never!

Well, hopefully this will be a better year in every sense. Doubt so with my work though, been really busy on the phone, getting into a new IW team. I would say I’m dead tired everyday at the end. Tired of talking, tired mentally… basicly the right word is EXHAUSTED! Well, good part is that it’s definitely much more interesting and variety of things to troubleshoot on :p I’m learning more about MAC for sure.. :p

Anyway, a little good news since I last blogged. I manage to pass both paper 70-271 and 70-272. So I’m earning a title of Microsoft Certified Professional and Microsoft Certified Desktop Support Technican I’m still excited

Till then, pomma!